Terms & Conditions

We aim to present product descriptions, measurements, colours, materials, images, prices, and stock accurately. Display settings, lighting, fabric variation, production batches, or handmade details may create reasonable differences from an image.

Adding an item to a cart does not reserve it. Availability is confirmed through the checkout and order process. If stock becomes unavailable or an operational error prevents fulfillment, we may contact you to offer an alternative, adjustment, cancellation, or refund as appropriate.

Your checkout submission is an offer to purchase. An order is accepted when payment is successfully verified and we confirm that the order can proceed. An order shown as pending, unpaid, failed, expired, cancelled, or under review is not a completed paid sale.

We may review, reject, or cancel an order where information is incomplete, payment cannot be verified, stock is unavailable, pricing or promotion has an obvious error, fraud or misuse is suspected, delivery is not serviceable, or fulfillment would breach law or platform rules. If valid funds were captured for a cancelled order, we will arrange the applicable refund.

Storefront prices are displayed in the currency shown at checkout, normally Indonesian rupiah (IDR). The authoritative order total is calculated by the server using valid product prices, discounts, promotion rules, shipping, and any applicable charges shown before payment.

Promotion codes and automatic discounts may have eligibility, product, customer, date, usage, quantity, or combination limits. A promotion can be changed, suspended, or refused when its published conditions are not met or misuse is detected. Unless stated otherwise, promotions have no cash value.

Payment is processed through Midtrans and the payment methods displayed in its secure interface. Available methods, expiry times, verification steps, and provider terms may vary. We rely on verified provider status rather than a browser message alone before treating an order as paid.

Your bank, wallet, card issuer, or payment provider may apply its own authorization, exchange, instalment, reversal, refund, or dispute terms. Please do not repeat payment if the status is unclear; contact us with the order reference so we can verify it.

Shipping services and charges are calculated from the delivery details, package information, service availability, and rate returned at checkout. Please review the recipient name, telephone number, address, postal code, delivery pin, courier, and service before payment.

Any displayed arrival estimate includes store processing, expected courier pickup, and transit. It is an estimate rather than a guaranteed arrival time. Courier assignment, pickup, traffic, weather, peak demand, remote-area handling, security checks, and other operational conditions may change delivery timing.

We prepare and hand over paid orders through the operational packing and shipment flow. Tracking becomes available after a shipment is created. We may contact you about an invalid address, failed delivery, restricted area, returned parcel, damage, loss, or another issue. Additional delivery cost caused by incorrect information, refusal, repeated failure, or a customer-requested reroute may be charged where permitted and disclosed.

Contact contact.withloveid@gmail.com or use the return/exchange flow provided with your order as soon as you identify a problem. Include the order reference, affected item, reason, and clear supporting photos where relevant.

Eligibility depends on the item condition, reason, timing, hygiene or final-sale restrictions, evidence, and applicable consumer law. Items should remain unused, unwashed, unaltered, and complete with original labels and packaging unless the issue itself makes that unreasonable. Do not send a parcel before receiving return instructions.

Approved cases may result in an exchange, store resolution, partial refund, or full refund. Original and return shipping treatment depends on the reason, provider outcome, and applicable law. Refund timing depends on internal review and the original payment provider or approved bank-transfer process. Provider processing may continue after we submit the refund.

Nothing in these terms excludes mandatory consumer rights that cannot lawfully be excluded.

You are responsible for keeping account access, verification links, devices, and contact details secure. Notify us if you suspect unauthorized access.

You must not interfere with the website, bypass access controls, submit false information, scrape protected data, misuse discounts, attempt fraudulent payment or refund activity, upload harmful content, infringe intellectual property, or use the service unlawfully.

The website design, brand elements, product photography, copy, graphics, and other content are owned by or licensed to With Love The Brand unless stated otherwise. You may use the website for personal shopping and may not reproduce, sell, publish, or exploit protected content without permission.

We work to keep product, checkout, payment, stock, and delivery services available, but third-party networks and providers may be interrupted. To the extent permitted by law, we are not responsible for indirect or unforeseeable loss caused by matters outside our reasonable control.

Nothing in these terms limits responsibility that cannot lawfully be limited, including mandatory consumer protections. Where responsibility can be limited, it will be assessed in relation to the affected order and the direct loss reasonably connected to our breach.

Production, inventory, payment, courier, or delivery performance may be affected by natural events, severe weather, traffic disruption, public emergency, government action, labour disruption, telecommunications failure, platform outage, or another event outside reasonable control. We will take reasonable steps to communicate and reduce the impact.

These terms are governed by the laws of the Republic of Indonesia, without removing consumer protections that apply mandatorily in another place. Please contact us first so we can try to resolve a concern directly. Available regulator, mediation, or court rights remain subject to applicable law.

We may update these terms to reflect changes in the storefront, operations, providers, or law. The effective date at the top identifies the current version. Terms applicable to an order will be assessed using the version and disclosures presented when the order was submitted, subject to mandatory law.

For order, delivery, return, payment, or legal-term questions, email contact.withloveid@gmail.com.